What to Expect

We work hard to make our patients feel comfortable. Going in for any medical visit can be a bit daunting, so we’ve outlined exactly what you should expect when coming in for your first visit.

  • You will be greeted by our friendly front desk staff who will walk you through the intake process and prepare you to see your physical therapist.
  • We will spend one-on-one time with you discussing your health history and learning about your specific goals and movement limitations.
  • We will conduct a thorough movement evaluation to determine the best path for eliminating your pain and dysfunction in the long term.
  • We will provide interventions on your first visit to get you moving and feeling better.
  • Listening to your unique needs, we will create a custom home-activity plan for you that is designed to help improve your condition and help you meet your goals.

Accepted Insurances

We accept most major insurance companies and strive to be in network whenever possible. Some of our major accepted insurance companies include Cigna/Ash, Aetna, BCBS AZ, UHC/Optum, Medicare AZ, AARP Medicare Advantage, UHC Medicare, Cigna Medicare, Humana Medicare Advantage, USH Community Plan, Mercy Care Plan, AZ Complete Health/Allwell/Ambetter, Banner University Health/University Family Care and most worker’s compensation companies. To find out if we accept other insurance providers, please contact one of our clinics.

How to Prepare

Being prepared for a visit to physical therapy will make your experience a lot more enjoyable. Here’s a list of everything to bring or have prepared for your first visit.

  • Driver License or State ID
  • Insurance Card
  • Documentation of a Physician Prescription or Referral (if required by your insurance)
  • Form of Payment for Copay / Coinsurance / Deductible (if required by your insurance)
  • Completed Patient Paperwork (optional – may fill paperwork out upon arrival)
  • Activity appropriate clothing and shoes. If you are coming in for a lower-body impairment, please bring shorts.

Free Consultation

We offer free consultations to discuss current musculoskeletal aches and pains to determine if physical therapy is right for you. If we feel that physical therapy isn’t right for you, we will make an appropriate referral to another healthcare provider. If physical therapy is right for you, we will discuss how we can help and schedule you for a full initial evaluation.

Patient Registration

Intake Form

Learn More

Health Summary

Learn More

Financial Policy

Learn More

Missed Appointment Policy

Learn More

Frequently Asked Questions

Our frequently asked questions give answers to the questions many of our patients have before coming in for their first visit.

What is an initial evaluation?

An initial evaluation is considered your first visit as a patient of our clinic. A free consultation does not count as an initial evaluation. The initial evaluation is a more detailed visit with your physical therapist to determine a plan of care to best treat your condition. Often this includes a conversation about your condition, health history and goals. These visits often include stretches and exercises. Following your initial evaluation, you will work with us to schedule your next visits to help you get back to doing life better.

How often do I need to come for physical therapy?

This depends on your individual needs. You and your physical therapist will develop a treatment plan together. This usually consists of two to three visits per week depending on your condition.

Can I make a physical therapy appointment for my child?

Absolutely! We provide treatment services for pediatric therapy and can work closely with your physician, schools and early childhood intervention program. Our therapists have experience working with children of all ages.

Can I avoid surgery if I do physical therapy?

Physical therapy, for some conditions, has been found to be as effective as surgery. Consider physical therapy before undergoing expensive and invasive surgeries.

Can I avoid taking opioids or other pain killers?

The Centers for Disease Control and Prevention urges health care providers to reduce the use of opioids in favor of safe alternatives for long-term pain management. Physical therapy is a safe alternative. Physical therapy treats pain through hands-on care, movement and education.

What are common symptoms and conditions that physical therapy can help with?

Physical therapy can help with a wide variety of symptoms and conditions including but not limited to: ankle and foot pain, arthritis and joint pain, athletic injuries, Carpal Tunnel Syndrome, chronic pain, disc injuries, fall prevention and balance training, fibromyalgia, hand, wrist and elbow pain, headaches, hip and knee pain, low back and neck pain, mild stroke, nerve impingement, neurological rehabilitation, sciatica, shoulder pain, spine conditions, sprains and strains, stenosis, tendonitis, tennis or golfer’s elbow, temporomandibular joint and jaw pain, vestibular therapy, women’s health and worker’s compensation injuries.

What is a free consultation?

A free consultation is a great opportunity to meet with a therapist to talk over your concerns. We do not even collect your insurance information. It truly is a free visit. It’s not time consuming, it helps you determine next steps for your care and it’s a good introduction to how physical therapy may help you.

What should I wear to my physical therapy appointment?

Dress comfortably so you are free to move. Typically, patients wear shorts to loose pants, that allow for movement. Shoes should be supportive, such as a good-fitting pair of walking or running shoes.

What can I expect during my first visit?

You can expect to be talking with your physical therapist about your overall health, the specific condition you are being seen for, your home or work environment, your health habits and activity level and your leisure and recreational interests. Your physical therapist will complete an examination, which might include evaluating your strength, flexibility, balance, coordination and posture. Your physical therapist wants to help you to be as active and independent as possible. Together, you and your physical therapist will determine goals for your physical therapy.

What should I do to prepare for my first visit?

If you have any questions for your physical therapist, write them down and bring them with. Please fill out the new patient paperwork or arrive early enough to compete it prior to your appointment.

What do I need to bring to my first appointment?

For your first appointment, please bring your photo ID, your insurance card, a list of your current medications and completed paperwork that you received prior to your appointment.

What times are available to make my appointment?

We have many appointment times to fit your schedule. We are open Monday through Friday and start seeing patients as early as 7 a.m. We can see patients over the lunch hour and have our last appointment scheduled for 6:30 p.m. Give us a call and we can usually schedule you within the next 24 to 48 hours.

Do I need a physician's referral to be seen at On the Mend Physical Therapy?

While insurance policies may require you to visit a primary care provider first or limit your access to preferred providers only, all 50 states and the District of Columbia allow you to contact a physical therapist without a physician’s referral. You have the right to choose your own physical therapist. You are not obligated to receive physical therapy in any specific facility.